Queen Bee Courses: Terms of Purchase
Hi there! We are so excited that you are planning to purchase one of our self-study courses. Before you buy, there are a few things you need to know about what you are purchasing, what you can expect and the support you will get from us. Please read the terms below and if you have any questions once you’ve finished, please do not hesitate to get in touch and we would be happy to chat further.
Jane & Helen x
Course Specifics
Following successful purchase of the course you will receive access to it by email. The course is hosted predominantly by third-party online course platform, Searchie, for which you will be required to register.
Our courses are designed for you to complete entirely at your own speed. For best results it is recommended that you listen to each module fully and allow time to complete the self-study materials between sessions.
Whilst we are positive participants will emerge with confidence, clarity and implementable actions for marketing their business, it is not possible to provide any guarantees that you will experience any specific results. Failure to complete the self-study materials will limit your ability to benefit from the information provided and will significantly limit any results.
It is your individual responsibility to apply what is shared and taught in the course to your personal circumstances both during the course and afterwards. Each individual is unique and their starting position and commitment to the course is unique to them.
Please be aware that the course is delivered entirely in English and no translations are provided for videos or text.
Payment Terms
Fees for our courses are one-off payments and all purchases are final. (Please see below for details about refunds).
From time to time, we may offer a course at a promotional price. No refunds can be given for the difference between the RRP price and the promotional price if the original purchase was made outside of the promotional time period.
A discount code is available for members of The British Florist Association for some of our courses, the details of which can be found in the Members area of their website. This discount code should not be shared, and we reserve the right to decline orders where BFA Membership is not valid.
Technical support
The aim for this course is that you should be able to access the course material with ease. Should you require any technical support in respect of your downloads or accessing the pre-recorded videos then we are happy to help you to get up and running. Please email jane@wearequeenbee.com and you will receive a reply between Monday to Friday from 9am until 3pm. We aim to respond to you within 24 hours if you email during those hours.
Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. We will keep your personal data confidential and will never share it with unconnected third parties. Your payment information will be processed by a secure third-party processor. We will be provided with your email address and name but never be provided with your financial information.
Please be aware that if you decide to join one of our group Zoom sessions it may be recorded, and your name and image/video may be captured. The recordings of the discussion will be kept and made available to others on the course. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that your camera is switched off and your name field is changed to “Attendee” with your initial so that support can still be offered but no personal identifiable information will be captured.
For more detail on how we manage your data you can view our privacy policy here
Course Support
If you have purchased our ‘Own Your Marketing’ course, you will also have access to the private Facebook group to support you during the course and beyond. The intention of the Facebook group is to provide a community support network and enhance the course experience. There is no obligation to join but is recommended as a safe space to ask questions and share your knowledge with your peers.
Queen Bee will post and offer support within this group but there is no guarantee that posts will be responded to, or a Facebook mailbox monitored. The substantive method of communication will be via email and the substantive teaching will take place via the pre-recorded course materials.
Queen Bee do not own the Facebook group and make no guarantees that the Facebook group will be available at any specific time.
You are responsible for your material and for any liability that may result from the material you post. You participate, comment, and post material at your own risk. By posting or submitting any questions, comments, posts, photos, images, videos or other contributions in our Facebook group you are representing to us that you are the owner of these contributions, and you are at least 18 years old. You may not communicate or submit any material that is abusive, vulgar, threatening, harassing, knowingly false, defamatory or obscene or otherwise in violation of any law or the rights of others.
Zoom sessions
We may, from time to time, offer group video calls for our course participants via Zoom. This offering is not obligatory nor constitutive of the purchased course, but rather a discretionary provision to enhance the learning experience, subject to our sole judgment and availability.
If this is made available, we will contact you via email.
Refunds and Cancellation
As you are purchasing digital content which includes data which is produced and supplied in digital form you are only entitled to a refund in limited circumstances. In purchasing the course, you are waiving your rights to a refund unless the statutory circumstances for refunds are met.
Should you consider that the digital download is technically faulty for any reason then please confirm so immediately and a further copy will be provided. Should you have any concerns or questions please contact us on jane@wearequeenbee.com
Intellectual Property
You will be provided with course materials. At all times, even following purchase, the intellectual property rights and copyright connected with those materials remain with us, Queen Bee PA Limited. You have the right to use the materials as learning tools, but you are not permitted to duplicate, imitate or provide copies to third parties whether for free or as part of a sale.
To access certain features of the course you will need a username and password. You agree to keep your username and password confidential. If we have reasonable grounds to suspect that you have provided false information, shared your username and password with anyone else, or forwarded any non-public material from the course to any other person, we have the right to suspend or terminate your account and refuse any and all current or future use of the course or future courses and any of its content, in whole or part, without refund.
Artificial Intelligence (“AI”) Disclaimer
Our courses and related materials may contain the use of AI technologies including, but not limited to, AI-generated text, graphics, images, and/or audio. AI technology was used as a tool by Queen Bee to supplement, enhance, and make suggestions to our content, but the thoughts, ideas, opinions, and the finished product is, indeed, wholly human and original to our Company and we maintain copyright ownership over such content. Our Company was given a non-exclusive licence to use such AI-generated content from third-party AI platform(s). You understand and acknowledge that we make no guarantee as to the accuracy of third-party AI-generated content contained herein and you expressly acknowledge and understand that any information or knowledge you gain as a result of using any AI-generated content in this course is used at your own risk.
Feedback and Complaints
If you have any feedback about the course, please do share it with us. It is always great to receive words of praise and also helpful to get constructive comments. We really hope that you love our courses as much as we do but if you would like to make a complaint this should be made to made in writing to jane@wearequeenbee.com
General
It is requested that at all times your behaviour towards others is polite and respectful. Queen Bee will not be held responsible for the behaviour or actions of any other course participant. Should your behaviour be deemed offensive or inappropriate Queen Bee reserve the right to remove you from the course with immediate effect.
Throughout the course Queen Bee will be available by email Monday to Friday between 9am to 3pm. Queen Bee will respond as soon as possible and within 48 hours during the hours stated.
We intend to rely on the written terms set out in these terms and conditions in respect of the course delivered to you. These written terms shall constitute the entire agreement between us.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by English law. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of your purchase of the course.